01Introduction and acceptance

These Terms of Service ("Terms") govern your access to and use of the Rocco Goods website and your purchase of products from us. Rocco Goods is operated by Rocketlaunch Agency Ltd, 128 City Road, London EC1V 2NX, United Kingdom. By accessing the website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the website.

02Definitions

• "We", "us", "our" means Rocketlaunch Agency Ltd, trading as Rocco Goods.
• "You", "your" means the person accessing the website or placing an order.
• "Products" means the goods offered for sale on the website.

03Eligibility

You must be at least 18 years old, or have the consent of a parent or guardian, and be able to form a legally binding contract, to place an order. By ordering, you confirm that the information you provide is accurate and complete.

04Orders and acceptance

• All orders are an offer to purchase and are subject to acceptance and availability.
• We may accept or decline any order at our discretion, including where a product is out of stock, where there is an error in the listing or price, or where we suspect fraud.
• A contract is formed when we send you an order confirmation or dispatch your goods, whichever is earlier.

05Pricing and errors

• All prices are shown in Australian Dollars (AUD) and include GST where applicable.
• Prices and product availability may change at any time, but changes will not affect orders we have already accepted.
• If we discover a clear pricing or description error after you order, we may cancel the order and issue a full refund; we will contact you first.

06Payment

Payment is taken at the time of purchase using the methods shown at checkout. Please see our Payment Policy for full details on accepted methods, security and billing.

07Shipping and delivery

We ship exclusively within Australia. Delivery timeframes, costs and the optional insured-delivery upgrade are set out in our Shipping Policy, which forms part of these Terms.

08Returns, refunds and consumer guarantees

Your rights to return items and receive refunds, together with your guarantees under the Australian Consumer Law, are described in our Returns & Refunds policy, which forms part of these Terms. Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law.

09Product descriptions

We take care to describe and display our products accurately. However, colours, sizes and details may vary slightly from how they appear on your screen, and product images are for illustration. Minor variations do not entitle you to a refund unless the item is not of acceptable quality or does not match its description under the Australian Consumer Law.

10Intellectual property

All content on this website — including text, graphics, logos, images, page layout and design — is owned by or licensed to Rocketlaunch Agency Ltd and is protected by intellectual-property laws. You may not copy, reproduce, republish or exploit any content without our prior written permission.

11Acceptable use

You agree not to:

• Use the website for any unlawful, fraudulent or harmful purpose;
• Attempt to gain unauthorised access to the website, its systems or other users' data;
• Introduce viruses or malicious code, or interfere with the operation of the website;
• Use automated systems to scrape, copy or misuse the website or its content.

12Third-party links

Our website may contain links to third-party sites. We are not responsible for the content, products or practices of those sites, and a link does not imply endorsement. You access third-party sites at your own risk.

13Limitation of liability

To the maximum extent permitted by law, and subject to the Australian Consumer Law, Rocketlaunch Agency Ltd is not liable for any indirect, incidental, special or consequential loss or damage arising out of or in connection with your use of the website or products. Where our liability cannot be excluded, it is limited, at our option, to resupplying the goods or paying the cost of resupply.

14Indemnity

You agree to indemnify and hold harmless Rocketlaunch Agency Ltd and its officers, employees and agents from any claim or demand arising out of your breach of these Terms or your misuse of the website.

15Events beyond our control

We are not liable for any failure or delay in performing our obligations where that failure or delay results from events beyond our reasonable control, including natural disasters, extreme weather, carrier disruptions, industrial action, or acts of government.

16Suspension and termination

We may suspend or restrict access to the website, or refuse to process orders, where we reasonably believe these Terms have been breached or where necessary to protect our business or other customers.

17Governing law

These Terms are governed by the laws applicable to consumer transactions in Australia. If any provision is found to be invalid or unenforceable, the remaining provisions continue in full force. These Terms, together with our policies referred to above, form the entire agreement between you and us.

18Changes to these Terms

We may update these Terms from time to time. The version published on this page, with the effective date shown above, applies to your use of the site and any order you place.

19Contact

Questions about these Terms? Email hello@roccogoods.com or call +61 488 859 420.