Shipping and delivery

Where do you deliver?

We currently deliver to Australian addresses only.

How much is shipping?

Tracked standard shipping is free on every order.

How long does delivery take?

Orders are dispatched within 24 hours after successful payment. Delivery then usually takes 3–7 business days. The total estimated time from ordering is usually 4–8 business days.

Who delivers my order?

Orders are fulfilled through HyperSKU. A suitable tracked carrier is selected for the product and delivery address.

Tracking

How do I track my order?

We email your tracking number and link after dispatch. The first carrier scan can take up to 48 hours to appear.

I have not received tracking

Please allow 24 hours after ordering and check your spam folder. If it is still missing, contact us.

Returns and refunds

Can I return an item?

You can request an eligible change-of-mind return within 30 days. Damaged, faulty or incorrect items are handled in line with the Australian Consumer Law. Read our Returns & Refunds policy.

How are refunds paid?

Approved refunds are sent to the original payment method. Your bank may need additional time to show the funds.

Payment and orders

Which currency do you use?

All prices are shown in Australian Dollars (AUD), including GST where applicable.

Can I change or cancel an order?

Contact us immediately. We can only change or cancel an order before dispatch.

Do I need an account?

No. You can check out as a guest.