Shipping & delivery

We ship exclusively within Australia, to every state and territory including metro, regional and most remote areas.

Standard shipping is free on every order, with no minimum spend. You can optionally add Insured Delivery (cover up to AU$500) for AU$14.99 at checkout.

Orders are processed within 1–2 business days. After dispatch, delivery is roughly 5–10 business days to metro areas and 7–14 business days to regional areas.

Not at this time — we currently deliver within Australia only.

Tracking your order

Every order ships with tracking. As soon as your parcel is dispatched we email you a tracking number and link. See our Track Order page for details.

Please allow up to 3 business days after ordering, and check your spam folder. If it still hasn't arrived, contact us.

Returns & refunds

You can request a return within 30 days on eligible items in their original condition. Full details are in our Returns & Refunds policy.

Contact us within 48 hours with photos and your order number. We'll arrange a replacement or full refund at no cost to you, in line with the Australian Consumer Law.

Once approved, refunds are processed within 2 business days to your original payment method; your bank may then take 5–10 business days to post the funds.

Payment

Visa, Mastercard, American Express, Apple Pay, Google Pay and Shop Pay. See our Payment Policy.

Yes. Our checkout is SSL-encrypted and PCI DSS compliant. We never see or store your full card number.

All prices are in Australian Dollars (AUD) and include GST where applicable.

Charges appear as Rocketlaunch Agency Ltd, the company that operates Rocco Goods.

Orders

Contact us as soon as possible. We can usually change or cancel an order that hasn't been dispatched yet.

No — you can check out as a guest. Creating an account lets you track orders and view your history.

Contact

Email hello@roccogoods.com or call +61 488 859 420, Monday to Friday. We aim to reply within 24 hours.