01Introduction

This Privacy Policy describes how Rocco Goods ("we", "us", "our"), operated by Rocketlaunch Agency Ltd of 128 City Road, London EC1V 2NX, United Kingdom, collects, uses, stores, discloses and protects your personal information when you visit or make a purchase from this website.

By using our website or placing an order, you acknowledge that you have read and understood this policy. We handle personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and, where applicable, UK and EU data-protection law.

02Information we collect

We collect only the information we need to run our store and serve you well. This may include:

• Identity and contact details — your name, email address, shipping and billing address, and phone number.
• Order and transaction information — the products you buy, order value, and order history.
• Payment information — processed securely by our payment providers. We do not see or store your full card number.
• Technical and usage data — IP address, device and browser type, pages viewed, referring pages, and how you interact with our site, collected through cookies and similar technologies.
• Communications — the content of messages you send us, such as support enquiries.

03How we collect it

• Directly from you — when you place an order, create an account, subscribe to updates, or contact us.
• Automatically — through cookies, analytics and server logs as you browse the site.
• From service providers — such as our e-commerce platform and payment processors, who provide information needed to complete your transaction.

04How we use your information

We use your personal information to:

• Process, fulfil and deliver your orders, and handle returns and refunds;
• Communicate with you about your order, including confirmations and shipping updates;
• Respond to your enquiries and provide customer support;
• Detect, prevent and address fraud, security issues and misuse;
• Operate, maintain and improve our website, products and services;
• Comply with our legal and regulatory obligations; and
• Where you have consented, send you marketing communications about products and offers.

05Cookies and tracking technologies

Cookies are small text files stored on your device. We use them to:

• Essential cookies — keep your shopping cart working, keep you signed in, and secure the checkout. These are necessary for the site to function.
• Analytics cookies — help us understand how visitors use the site so we can improve it.
• Marketing cookies — where used, help measure and improve the relevance of any advertising.

You can control or delete cookies through your browser settings. Disabling essential cookies may affect how the website works.

06Who we share your information with

We do not sell your personal information. We share it only with the trusted providers needed to run our store, and only to the extent necessary, including:

• Our e-commerce and website hosting platform (Shopify), which powers this store and checkout;
• Payment processors, who handle your payment securely;
• Shipping and logistics partners, to deliver your order;
• Analytics and communications providers that help us operate and improve the store; and
• Government bodies, regulators or law-enforcement where we are required to do so by law.

These providers are only permitted to use your information to perform services for us, in line with their own privacy and security obligations.

07International data transfers

Because we work with international service providers, your information may be stored or processed outside Australia, including in the United States, the United Kingdom and the European Union. Where this occurs, we take reasonable steps to ensure your information continues to be handled in line with this policy and applicable law.

08Data retention

We keep your personal information only for as long as we need it for the purposes described in this policy, including to meet legal, accounting, tax and reporting obligations. When it is no longer required, we take reasonable steps to securely delete or de-identify it.

09How we protect your information

• Our checkout and data transmissions are encrypted using SSL/TLS.
• Payment processing is handled by PCI DSS compliant providers; we do not store full card details.
• We apply administrative, technical and physical safeguards appropriate to the sensitivity of the information.

No method of transmission or storage is completely secure. While we work hard to protect your information, we cannot guarantee absolute security.

10Your rights and choices

Subject to applicable law, you have the right to:

• Request access to the personal information we hold about you;
• Ask us to correct information that is inaccurate or out of date;
• Request deletion of your personal information, where we are not required to keep it;
• Object to or restrict certain processing; and
• Withdraw consent to marketing at any time, using the unsubscribe link in our emails or by contacting us.

To exercise any of these rights, email us at hello@roccogoods.com. We may need to verify your identity before acting on your request.

11Children's privacy

Our website and products are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

12Complaints

If you have a concern about how we have handled your personal information, please contact us first and we will do our best to resolve it. If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or your local data-protection authority.

13Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review it periodically.

14How to contact us

For any privacy question or request, contact Rocketlaunch Agency Ltd, 128 City Road, London EC1V 2NX, United Kingdom, by email at hello@roccogoods.com or by phone on +61 488 859 420.