Delivery area

Rocco Goods currently delivers to addresses within Australia.

Shipping cost

Tracked standard shipping is free on every order. Any optional shipping cost is shown at checkout before payment.

Processing and delivery

After payment is confirmed, orders are processed and prepared for dispatch within 24 hours.

Estimated delivery is 3–7 business days after dispatch. Business days exclude weekends and public holidays.

Carrier delays, severe weather, remote-area access or an incorrect address may cause delays outside our control.

Tracking

We email a tracking number after dispatch. The first carrier scan can take up to 48 hours to appear. You can also visit our Track Your Order page.

Split shipments

Items from the same order may arrive in separate parcels. If this happens, you may receive more than one tracking link at no extra standard shipping cost.

Address changes

Please check your delivery address before paying. Contact us immediately if it is incorrect. Once an order has been dispatched, a change may no longer be possible.

Delayed, lost or damaged parcels

If tracking has not updated for 7 business days, or a parcel arrives damaged, contact us with your order number. We will investigate with the carrier. Your rights under the Australian Consumer Law are not affected.