01Where we deliver

Rocco Goods currently ships exclusively within Australia. We deliver to every Australian state and territory — New South Wales, Victoria, Queensland, Western Australia, South Australia, Tasmania, the Australian Capital Territory and the Northern Territory — including metropolitan, suburban, regional and most remote localities served by our carriers.

At this time we are unable to accept, process or fulfil orders with a delivery address outside Australia. If an order is placed with a non-Australian address, we reserve the right to cancel it and issue a full refund to the original payment method.

02Shipping cost and insured delivery

We keep shipping simple and transparent:

• Standard shipping is completely free on every order, with no minimum spend and no hidden handling fees. The price you see at checkout is the price you pay.
• At checkout you may optionally add Insured Delivery (cover up to AU$500) for a flat AU$14.99. This upgrade protects your parcel against loss, theft or damage while in transit, up to a total value of AU$500 per order.
• Insured Delivery is entirely optional. If you do not select it, your order will still ship free with standard tracking.

All shipping charges, where they apply, are shown in Australian Dollars (AUD) and include any applicable GST before you confirm your order.

03Order processing and dispatch times

Orders are processed and prepared for dispatch within 1 to 2 business days after your payment has been successfully authorised and captured.

• Business days are Monday to Friday, excluding national and state public holidays.
• Orders placed on weekends, public holidays, or after our daily cut-off are processed on the next business day.
• During peak periods (for example major sale events or the end-of-year holiday season) processing may take slightly longer. Where we expect material delays we will communicate them on the website or by email.
• Once your order has been dispatched you will receive a confirmation email containing your tracking number and a link to follow your parcel.

04Estimated delivery times

Estimated delivery times below are calculated from the date of dispatch, not from the date the order is placed. Please allow for the 1–2 business day processing window in addition to these estimates.

• Metropolitan areas (major cities and surrounds): approximately 5–10 business days.
• Regional and rural areas: approximately 7–14 business days.
• Remote localities: may take longer than the ranges above depending on the carrier's remote-area schedule.

These timeframes are estimates only and are not guaranteed delivery dates. Actual delivery can be affected by factors outside our control, including carrier volumes, weather events, natural disasters, industrial action and public holidays.

05Tracking your order

Every Rocco Goods order ships with tracking as standard. As soon as your parcel leaves our fulfilment partner, we email you a tracking number and a link so you can follow its journey to your door.

• Please allow up to 48 hours after dispatch for the first tracking scan to appear.
• If you created an account at checkout, tracking information is also available in your account order history.
• If you have not received tracking details within 3 business days of your order confirmation, please check your spam or junk folder, then contact us.

06Delivery address accuracy and failed deliveries

It is your responsibility to provide a complete and correct delivery address at checkout. We are unable to redirect a parcel once it has been dispatched.

• Please double-check your street number, street name, unit or apartment number, suburb, state and postcode before placing your order.
• We cannot be held responsible for orders that are delayed, returned to sender, or lost as a result of an incorrect or incomplete address supplied by the customer.
• If a parcel is returned to us because of an incorrect address or because it was unclaimed, we will contact you to arrange re-delivery. A re-delivery shipping fee may apply.
• If the carrier is unable to deliver, they may leave a collection card or deliver to a nearby collection point. Please follow the carrier's instructions promptly, as uncollected parcels may be returned to sender.

07Multiple items and split shipments

Orders containing several items may occasionally be dispatched in more than one parcel and may arrive on different days. Where this happens, you will not be charged any additional shipping, and each parcel will have its own tracking number.

08Delays, lost or damaged parcels

• If your tracking has not updated for 7 or more business days, please contact us so we can open an enquiry with the carrier on your behalf.
• If your parcel arrives visibly damaged, please take photographs of the packaging and the item before contacting us within 48 hours of delivery.
• Orders protected with Insured Delivery are covered up to AU$500 for loss, theft or in-transit damage, and we will arrange a replacement or refund in line with that cover.
• For orders shipped without Insured Delivery, we will still do our best to help resolve any carrier issue, but cover may be limited to the carrier's standard terms.

Nothing in this policy limits your rights under the Australian Consumer Law. See our Returns & Refunds policy for more information about faulty or incorrect items.

09Changes to this policy

We may update this Shipping Policy from time to time to reflect changes to our carriers, service levels or legal obligations. The version in force is the one published on this page, with the effective date shown above.