01Accepted payment methods

We accept a range of secure payment methods so you can check out the way that suits you best:

• Credit and debit cards — Visa, Mastercard and American Express;
• Digital wallets — Apple Pay and Google Pay;
• Accelerated checkout — Shop Pay and other wallets displayed at checkout.

The full list of methods available to you is shown on the checkout page. Availability of a particular method may depend on your device, browser and card issuer.

02Currency, taxes and pricing

• All prices on this website are displayed and charged in Australian Dollars (AUD).
• Prices include any applicable Australian Goods and Services Tax (GST) where required. The total shown at checkout is the total you pay.
• If your card is denominated in another currency, your bank may apply its own conversion rate and fees; these are outside our control.

03When and how you are charged

• When you place an order, your payment is authorised and captured at the time of purchase to confirm and reserve your order.
• You will receive an order confirmation email once payment has been successfully processed.
• If, for any reason, we are unable to fulfil your order after payment, we will notify you and issue a full refund to your original payment method.

04Payment security

Protecting your payment information is a priority. We use a secure, industry-standard checkout provided through Shopify's payment infrastructure.

• Our checkout is PCI DSS compliant and all transactions are encrypted using SSL/TLS.
• Your full card number is never stored on our servers; card data is handled directly by our PCI-compliant payment processors.
• We may use fraud-prevention tools and manual review to help protect you and us against unauthorised transactions.

05Declined payments and verification

• If a payment is declined, please check your card details, available balance and any spending limits, then try again or use an alternative method.
• For your security, we may occasionally need to verify your identity or the payment before dispatching an order. We will contact you if any information is required.
• We reserve the right to cancel and refund any order where we reasonably suspect fraud or unauthorised use of a payment method.

06Pricing errors

We take care to display accurate prices, but errors can occasionally occur. Where a product's price is clearly incorrect due to a technical or human error, we reserve the right to cancel the order and issue a full refund, even if the order has been confirmed. We will always contact you before taking any such action.

07Billing statement descriptor

08Changes to this policy

We may update this Payment Policy from time to time to reflect changes in our accepted methods or providers. The current version is the one published on this page.