01How to reach us

• Email: hello@roccogoods.com — the fastest way to reach us.
• Phone: +61 488 859 420
• Hours: Monday to Friday. We aim to reply to every message within 24 hours on business days.

02Order and delivery enquiries

To help us assist you quickly, please have your order number ready — you will find it in your order-confirmation email. For tracking questions, check the link in your dispatch email first; if the tracking has not updated for several business days, get in touch and we will investigate with the carrier.

03Returns and refunds

Need to return something? Email us with your order number and the reason, and we will send you clear instructions. Full details are in our Returns & Refunds policy.

04What to include in your message

• Your order number (if your enquiry is about an order);
• A clear description of your question or issue;
• Photographs, if the item arrived damaged, faulty or incorrect.

The more detail you provide, the faster we can help.

05Company details

Rocco Goods is the trading name of Rocketlaunch Agency Ltd. This ensures every order is backed by a registered, accountable business.